Privacy Policy

Effective Date: August 4th, 2026

The Plumbers Guild (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or request our plumbing services.

Contact Information

The Plumbers Guild
10 Executive Park E
Atlanta, GA 30329

Phone: (404) 694-5128
Email: intake@atlantaplumbersguild.com

Information We Collect

We may collect personal information that you voluntarily provide when you:

Request plumbing service
Schedule an appointment
Request an estimate
Complete a contact form
Call or text our business
Communicate with us by email
Submit information through our website

Information we may collect includes:

Name
Phone number
Email address
Service address
Billing information (when applicable)
Details about your plumbing service request
Any information you choose to provide when contacting us

We may also automatically collect certain technical information when you visit our website, including:

IP address
Browser type
Device information
Operating system
Referring website
Pages visited
Date and time of your visit
Website usage and interaction data

How We Use Your Information

We use your information to:

Schedule and provide plumbing services
Respond to inquiries and customer support requests
Coordinate appointments
Send appointment reminders and service updates
Process invoices and payments through Housecall Pro
Improve our website and customer experience
Maintain business records
Comply with legal obligations
Send promotional communications if you choose to receive them

SMS Communications

If you voluntarily opt in to receive SMS text messages by checking the optional SMS consent box on our website or otherwise providing your express consent, you may receive text messages from The Plumbers Guild regarding your service request.

These messages may include:

Appointment confirmations
Appointment reminders
Technician arrival updates
Service scheduling
Customer support
Missed-call follow-up
Service-related follow-up communications

Message frequency varies depending on your interaction with our business.

Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message.

Reply HELP for assistance or contact us at (404) 694-5128.

Your consent to receive SMS messages is not a condition of purchasing our services.

Additional terms governing SMS communications are available in our Terms & Conditions.

Email Communications

If you provide your email address, we may use it to:

Respond to your inquiries
Send estimates and invoices
Provide appointment confirmations
Deliver service-related communications
Send promotional emails or special offers if you have opted to receive them

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those communications.

Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and better understand how visitors use our website.

We may use analytics and advertising technologies, including services provided by Google and other third-party platforms, to measure website performance, improve our services, and evaluate the effectiveness of our marketing efforts.

These technologies may collect information such as pages visited, time spent on the website, browser type, device information, and general geographic location.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Third-Party Service Providers

We work with trusted third-party providers to operate our business and deliver services. These providers may process information on our behalf as necessary to perform their services.

Examples include providers for:

Scheduling and customer management
Payment processing
Website hosting
Website analytics
Call tracking and communications
Mapping services
Marketing and advertising platforms

These providers are permitted to use your information only as necessary to provide services to The Plumbers Guild.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information only:

With service providers assisting us in operating our business
When required by law
To protect our legal rights
In connection with the sale, merger, or transfer of our business

Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect against unauthorized access, disclosure, alteration, or destruction.

While no method of transmitting information over the Internet can be guaranteed to be completely secure, we take commercially reasonable measures to safeguard your information.

Children’s Privacy

Our website is intended for individuals who are at least 18 years of age and is not directed toward children under the age of 13. We do not knowingly collect personal information from children.

Your Choices

You may request to:

Access the personal information we maintain about you
Correct inaccurate information
Request deletion of your information where applicable
Opt out of promotional communications

Certain information may be retained as required by law or for legitimate business purposes.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

Any updates will be posted on this page with a revised Effective Date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

The Plumbers Guild
10 Executive Park E
Atlanta, GA 30329

Phone: (404) 694-5128
Email: intake@atlantaplumbersguild.com